Troubleshooting

Got an error code? Try manually resetting your desk and check the table below to find resolutions to common error codes.

Error Code	Description	Instructions
H01	Overheat	Please allow 20 minutes of resting so the lifting system can cool. If problems persist, please contact Stando.
E13		Disconnect and reconnect the power
E07 – E09		Flip your control box and plug in the cables on the opposite sides. Complete a manual reset. If this error persists, please contact us.
Any other code		Please ensure all cable connections are secure and that the weight on your desktop is below the maximum threshold. Complete a manual reset. If problems persist, please contact us.

IMPORTANT: If you notice 1 leg isn’t moving, immediately stop the reset procedure, unplug the desk and wait 1 minute. Now check all the connections and plug back in. Continue with the reset procedure. If 1 of the legs still doesn’t move please contact us.