Shipping

The simple answer is yes. As our goods are considered ‘awkward freight’ we require customers to inspect goods upon receiving and sign our shipping partners computer or paperwork to accept that the goods have been delivered in ‘GOOD ORDER AND CONDITION’. As sit stand desks are built from heavy materials, and are large, awkward sizes there is a greater chance of damage occurring. We will do our best to help in anyway possible should an item become damaged in transit, however are unable to claim damages from a freight provider if items have been signed for. If you are not sure, take a few photos and email them to sales@stand.com.au before signing.

If you require an ‘Authority to Leave’, please contact us after placing your order and we can arrange. This is suitable for accessories and where there is a safe and dry place to leave items. We cannot however be responsible for damage or missing items when an authority to leave is authorized.

Should an item become damaged in freight, please take a few photos and email directly to orders@stando.com.au and we’ll access the situation on a need by need basis. We will do everything to ensure this is taken care of swiftly and help however we can.

We, along with our freight partners monitor all deliveries to ensure they are delivered in full and on time. However, thesere estimates only. If you have any concerns don’t hesitate to contact our team via email at orders@stando.com.au. We’ll check up for you!

Dispatch time is 7-10 working days for items that are in stock. Pre-orders will dispatch within 7-10 working days of the listed arrival date. Please check the product page carefully prior to purchase.

Custom desks have a lead time of 20 working days, not inclusive of shipping time.

We can pass on any special request to our freight partners and will do everything possible to ensure desks are delivered at the most suitable time for you. Please ensure to leave notes when placing your order and we’ll pass these onto our
freight carriers.

Pick-up is available for Melbourne customers only, our warehouse is open 7:30am to 4pm. If you would like to pick up your order you can select 'pickup order' in the checkout. To ensure a smooth process please allow us to pick and pack your order, we will email you when your order is ready for collection.

No, you cannot ship a desk to a PO box. It must be shipped to a home or business address where it can be received or left in a safe location.