Troubleshooting Support

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Troubleshooting Your Desk

Resetting Your Sit Stand Desk

Got an error code? Try manually resetting your desk and check the table below to find resolutions to common error codes.

Adjust the Displayed Height of Your Sit Stand Desk

If you have purchased a Stando Sit Stand Desk Frame Kit to use with a custom built desktop, you may experience height inaccuracies caused by the thickness of your desktop - here's how to fix them!

Change the Measurement from CM to Inches on your Sit Stand Desk

Change the display on your Stando Sit Stand Desk to your preferred unit of measurement.

Adjusting Your Sit Stand Desk Anti Collision Settings

Is the anti-collision on your Stand Sit Stand Desk bumping into imaginary objects? Here's how to fix it.

Troubleshooting

 

 Error Code Description Instructions
H01 Overheat Please allow 20 minutes of resting so the lifting system can cool. If problems persist, please contact Stando.
E13 Disconnect and reconnect the power
E07 – E09 Flip your control box and plug in the cables on the opposite sides. Complete a manual reset. If this error persists, please contact us.

Any other code

 Please ensure all cable connections are secure and that the weight on your desktop is below the maximum threshold. Complete a manual reset. If problems persist, please contact us.


IMPORTANT: If you notice 1 leg isn’t moving, immediately stop the reset procedure, unplug the desk and wait 1 minute. Now check all the connections and plug back in. Continue with the reset procedure. If 1 of the legs still doesn’t move please contact us.

Assembly Guides & FAQs

Need some help as you put your desk together?
Got questions about your desks functions or the controller?

We've put together some videos, tips, and FAQs to help you, help your self.

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Standing Desks

Height Adjustable Desks are our thing. Choose from a range of standard products or let us create a fit for purpose standing desk personalised for your needs. Lift your standards of your home office, gaming, hobby, and professional desks to work better.

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