Zen Space Desks Warranties

ZEN SPACE DESKS WARRANTIES

Yes, we will assist with warranties from Zen Space Desks. Please have your order number, invoice number or the name that your desk was purchased under and send us an email at zensupport@stando.com.au. Please do not call, or live chat about these warranties as our team will need to follow a specific process to look up your old order with Zen Space Desks. In most cases of a warranty related issue we will offer parts for free, however we will need to charge a flat $40 fee for processing the order, handling and freight charges. 9 out of 10 times issues can be resolved with a simple desk reset and we encourage you to ensure this process has been followed prior to contacting Stando. We will do our best to assist you as quickly as possible and understand that you have have already waited some time to have this issue attended to.

OE Elsafe Products (1Plug, Pixel, Qiksilva). Products sold by Zen or Stando as part of our electrical offer are manufactured by OE Elsafe, a leading Australian supplier of soft wiring product. These products are offered with a 1 year limited warranty. If you are experiencing issues with any of these products please email us and make sure you include a photo of the silver or grey sticker on the back of the product. Any products within the 1 year warranty period will be covered by Elsafe, unfortunately any product older cannot be supported.